Welcome to this app (the “App”). The App is developed and operated by zhouzilong. We value your privacy and data security. This Privacy Policy explains how we collect, use, store, share, and delete information when Shopify merchants install, access, or use the App.
The App is a customer service solution for Shopify merchants, mainly providing multilingual support and an AI assistant to help merchants communicate with customers more efficiently and improve customer service experiences.
By installing, accessing, or using the App, you acknowledge that you have read and agreed to this Privacy Policy.
To provide the core functionality of the App, we may collect and process the following information:
When you install the App through Shopify, we may collect necessary shop-related information, including but not limited to:
To provide customer support, translation, and AI reply features, we may process:
To operate, maintain, troubleshoot, and improve the App, we may collect:
We collect and process information for the following purposes:
To provide the core features of the App, we may send necessary data to the following third-party service providers for processing:
We use Google Translate to provide multilingual translation features. To enable this service, relevant text content may be sent to Google for processing.
We use OpenAI’s API services to provide AI assistant capabilities, such as generating customer service replies, assisting with question answering, and improving communication content. To enable these features, relevant text content may be sent to the applicable AI service for processing.
We may also use third-party cloud, hosting, logging, monitoring, or security services to support the operation, storage, maintenance, and security of the App.
We make reasonable efforts to share only the information necessary to provide the services and require relevant third parties to implement appropriate data protection measures.
We do not sell merchant data or customer personal information.
We may share or disclose necessary information only in the following circumstances:
We implement reasonable technical and organizational measures to protect relevant information, including but not limited to:
However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
We retain data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
We may retain limited necessary information in the following situations:
If a merchant uninstalls the App, we will delete or clear App-related data associated with that merchant within 30 days, including data related to customer service conversations, message processing, translation content, and AI-generated responses, unless retention is required or permitted by applicable law.
Where necessary for legal compliance, dispute handling, security auditing, fraud prevention, or other lawful obligations, we may retain limited information to the extent necessary and delete or anonymize it when no longer needed.
Because some third-party services we use may be located in different countries or regions, relevant data may be transferred to, stored in, or processed outside your jurisdiction.
Where cross-border transfers occur, we will make reasonable efforts to implement appropriate safeguards and handle such data in accordance with applicable legal requirements.
To the extent permitted by applicable law, you may have the right to:
To exercise these rights, please contact us using the contact details below. We will respond within a reasonable time.
The App provides customer service and AI assistance tools for Shopify merchants. Merchants are responsible for ensuring that their use of the App complies with applicable data protection, privacy, and consumer protection laws, including providing appropriate privacy notices and obtaining any necessary permissions from their end customers.
The App is not directed to children, and we do not knowingly collect personal information from children. If you believe that information relating to a child has been submitted to us in error, please contact us and we will take reasonable steps to delete it.
The App may contain links to or integrations with third-party websites, services, or tools. These third parties maintain their own privacy policies and data practices. We encourage you to review their policies. We are not responsible for the privacy practices of third-party services.
We may update this Privacy Policy from time to time to reflect legal, regulatory, technical, or business changes. The updated version will be posted on the relevant page, and the “Last Updated” date above will indicate the effective date of the latest version.
If changes materially affect your rights, we will take reasonable steps to notify you where required or appropriate.
Developer Name: zhouzilong
Email: zzhou23@gmail.com